Privacy Policy

This website is operated by Ramdex, a company registered in England and Wales (Companies House number 15887357). Our registered office is Suite Ra01, 195–197 Wood Street, London, E17 3NU.

Ramdex is the data controller for personal data collected through this website. If you have any questions about how we handle your data, contact us at info@ramdex.co.uk.

Contact enquiries

When you use the contact form on this website, you provide your name, email address, and a message. This data is transmitted to us via Resend (our email delivery provider) and delivered to our inbox at info@ramdex.co.uk. We use it solely to respond to your enquiry.

Lawful basis: Legitimate interests. We have a legitimate interest in receiving and responding to business enquiries submitted to us.

Website analytics

We use Vercel Analytics to understand how visitors use this website. This collects aggregated, non-personal data including pages visited, approximate geographic region, device type, browser type, and referral source. It does not set cookies, does not track individual users across sessions, and does not collect personally identifiable information.

Lawful basis: Legitimate interests. We have a legitimate interest in understanding how our website is used in order to improve it.

Advertising measurement (Google Ads)

With your consent, we use a Google Ads tag (ID: AW-938092178) to measure the performance of our advertising campaigns. This allows us to understand whether visitors who came via a Google Ad went on to contact us. Google may collect data including ad click identifiers, cookie values, and conversion events when consent is granted.

Lawful basis: Consent. Advertising cookies are only activated after you click “Accept all” on the consent banner. You may withdraw your consent at any time by clearing local storage for this site (see our Cookie Policy for instructions).

Google acts as a data controller for data processed through its advertising infrastructure. Google’s privacy policy applies: policies.google.com/privacy.

Technical data

When you visit any website, your browser automatically sends certain information to the hosting server — including your IP address and browser type. Our hosting provider (Vercel) may process this data as part of operating the service. We do not access or store it directly.

We use the data described above only for the following purposes:

• Responding to your enquiries and providing services you have requested
• Understanding website usage patterns to improve the site
• Measuring the effectiveness of our Google Ads campaigns (with your consent)
• Maintaining the security and technical operation of the website

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not use your data for automated decision-making or profiling.

Resend: Our contact form submits data via Resend, an email delivery service. Resend processes your name, email address, and message in order to deliver your enquiry to our inbox. Resend acts as a data processor on our behalf. Their privacy policy applies to data processed by their service.

Google (Google Ads): With your consent, data about your visit and any ad interactions is shared with Google LLC for advertising measurement purposes. Google is an independent data controller for this data. See policies.google.com/privacy.

Vercel (hosting): This website is hosted on Vercel. Vercel may process technical data (such as IP addresses and request logs) as part of delivering the service. They act as a data processor on our behalf and are bound by data protection commitments.

WhatsApp / Meta:This website includes a WhatsApp contact link. If you choose to message us via WhatsApp, your message is transmitted through WhatsApp’s platform, operated by Meta Platforms Ireland Ltd. WhatsApp’s own privacy policy applies.

Contact form data (name, email, message) is retained in our email inbox for as long as it is relevant to our business relationship with you, and deleted when no longer needed.

Analytics data is retained in aggregate form, does not identify individuals, and is reviewed periodically.

Google Ads conversion data is retained according to Google’s own data retention policies.

Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

• Right of access — you can ask us what personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your personal data
• Right to restriction — you can ask us to limit how we use your data
• Right to data portability — you can ask for a copy of your data in a portable format
• Right to object — you can object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at info@ramdex.co.uk. We will respond within one calendar month.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

ICO website: ico.org.uk
ICO helpline: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO — please reach out to us first at info@ramdex.co.uk.

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.